Lead Front Desk Receptionist

PT Oryza Raya · 📍 Pekalongan · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 18.000.000 – Rp 22.000.000 per month
PT Oryza Raya is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Pekalongan. In this role, you will be responsible for managing the front desk operations, ensuring a high level of customer service, and contributing to the overall success of our hotel. We offer a competitive salary and a welcoming work environment.

📋 Tanggung Jawab Pekerjaan

Manage and supervise front desk operations, including check-in and check-out procedures.,Provide exceptional customer service to guests and ensure their satisfaction.,Handle guest inquiries and complaints professionally and efficiently.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Maintain accurate records of guest information and transactions.,Ensure compliance with hotel policies and procedures.,Train and mentor junior staff to maintain high service standards.,Oversee the cleanliness and organization of the front desk area.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a supervisory capacity.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in English, both written and spoken.,Knowledge of hotel management software and systems.,Ability to work well under pressure and meet tight deadlines.,Familiarity with Indonesian language is a plus.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementTeam leadershipAttention to detailConflict resolution
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