Customer Support Specialist - Travel & Hospitality Industry

Join Travel + Leisure Co., a global leader in travel and hospitality, as a Customer Support Specialist in beautiful Bali! If you are passionate about delivering exceptional customer service, thrive in a dynamic environment, and take pride in solving complex issues, this is the perfect opportunity for you. In this role, you will be the first point of contact for our customers, handling inquiries, resolving complaints, and ensuring their travel experiences are seamless and enjoyable. With a strong focus on customer satisfaction, you will leverage your excellent communication skills and deep understanding of the travel industry to provide top-notch support.

At Travel + Leisure Co., we are committed to fostering a culture of innovation and growth. As a Customer Support Specialist, you will have the chance to develop your skills and advance your career within a supportive and collaborative team. Our office in Badung, Bali, offers a vibrant and inspiring work environment, surrounded by the natural beauty of the island. Whether you are a seasoned professional or just starting your career in customer service, we welcome you to join our team and help us create unforgettable travel experiences for our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring prompt and effective resolution.
• Provide exceptional customer service by addressing concerns and delivering personalized solutions.
• Assist customers with booking modifications, cancellations, and refunds, ensuring accurate and efficient processing.
• Collaborate with internal teams, such as sales, reservations, and operations, to resolve complex customer issues.
• Maintain accurate records of customer interactions and follow up to ensure customer satisfaction.
• Stay updated on industry trends, company policies, and procedures to provide informed and professional support.
• Contribute to the development and implementation of customer service best practices and initiatives.
• Participate in quality assurance activities to monitor and improve customer service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the travel and hospitality industry.
• Excellent communication skills, both verbal and written, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and the ability to think critically and creatively to resolve complex issues.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or Zendesk.
• Familiarity with travel industry terminology, policies, and procedures.
• Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction.
• Fluent in English, both spoken and written, with additional language skills a plus.

🛠️ Keahlian

Lowongan Terkait